Privacy Policy

Savaspin Casino respects your privacy and aims to handle personal information fairly, transparently and securely. This Privacy Policy explains what information may be collected when you use our website and services, why it is needed, how it may be used, and the choices available to you. It applies to visitors, registered players and people who contact us about our services. By using the website, you acknowledge that your information may be handled as described in this policy. If you do not agree with these practices, you should consider whether to continue using the website or providing personal information.

Savaspin Casino operates under a licence issued by the Curaçao Gaming Control Board, reference number OGL/2024/1126/0521, with an ADR service available under the same regulatory framework.

Information we may collect

The information collected depends on how you interact with Savaspin Casino, the services you use and the information required to operate an online gambling account. We aim to collect information that is reasonably necessary for these purposes. Information may be collected directly from you, generated when you use the website, or received from service providers where this is permitted and appropriate.

Account and contact details

When you register or communicate with us, we may handle details such as your name, date of birth, residential information, contact details, login information and account preferences. We may also retain records of communications with customer support, including questions, requests and information you provide when seeking assistance.

Identity and verification information

To help confirm your identity, age, location or eligibility to use the services, we may request verification documents and related information. This can include copies or details from identity documents, proof of address, information about the source of funds where appropriate, and records of checks carried out for security, anti-fraud and responsible gambling purposes.

Payment and transaction records

We may handle information about deposits, withdrawals, wagers, gaming activity, account balances and other transactions. Payment information may be processed through payment providers. We may receive information needed to confirm a payment or investigate a transaction, but we do not necessarily hold all payment card or banking details ourselves.

Technical, device and cookie data

When you visit or use the website, technical information may be recorded, such as your IP address, browser type, operating system, device identifiers, language settings, approximate location, pages visited, access times and information about how you interact with the website. Cookies and similar technologies may help remember settings, maintain sessions, improve performance, understand website use and support security.

How and why we use information

Personal information may be used to provide, operate and maintain the website and gambling services. It may also be used to communicate with you, respond to support requests, process account activity and help make the services safer and more reliable.

Create, manage and maintain your player account.
Process deposits, withdrawals, wagers and other account transactions.
Confirm your identity, age and eligibility to use the services.
Carry out security, anti-fraud, anti-money-laundering and risk checks.
Detect, prevent and investigate suspected misuse, suspicious activity, cheating or other prohibited conduct.
Provide customer support and respond to questions, complaints and requests.
Meet legal, regulatory, tax, accounting, audit and record-keeping obligations that apply to online gambling services.
Monitor and improve website functionality, performance, security and user experience.
Send service messages, including account, transaction, security and policy updates.
Send marketing communications where permitted and where you have provided consent or another valid basis applies.

We may combine information collected from different parts of the website when this is reasonably necessary for account administration, security, compliance, customer support or service improvement. We do not use personal information for purposes that are incompatible with the reason it was collected unless permitted by law or you have been informed and, where required, have agreed.

Sharing information

Information may be shared with service providers that help operate the website and services. These may include payment and identity verification providers, technology and hosting providers, customer support tools, security services, fraud prevention providers and professional advisers. Such providers should only use information as needed to provide their services or meet applicable obligations.

Information may also be disclosed where necessary to protect players, the website or other people; to investigate suspected unlawful or harmful activity; to enforce applicable terms; or to comply with a valid legal, regulatory or law-enforcement request. We do not sell personal information as a general practice.

Cookies, security and retention

Cookies and similar technologies

Cookies are small files or similar technologies stored on your device. Some are necessary for the website to function, including helping with account sessions, security and basic navigation. Other cookies may help us understand website usage, remember preferences or support relevant communications. The types and purposes of cookies may change as the website develops.

You can manage, block or delete cookies through your browser settings. If you disable certain cookies, parts of the website may not work correctly or some features may be unavailable. Browser settings may also allow you to control whether websites can store cookies or notify you when one is being used.

Security measures

We use reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication processes, monitoring, encryption where appropriate and staff or supplier procedures. No website, online service or method of transmission can be guaranteed to be completely secure, so you should use a strong password, keep login details private and contact support promptly if you believe your account has been compromised.

Keeping information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including account administration, security, dispute handling and business records. Some records must be kept for a period required by law even after an account is closed or a deletion request is made. When information is no longer needed, it may be securely deleted, destroyed or anonymised, subject to technical, legal and operational requirements.

International handling

Some service providers that support the website may store or process information in countries outside Australia. Where this occurs, reasonable steps should be taken to protect the information and to use it consistently with applicable privacy requirements. By using the services, you understand that information may be handled by authorised providers involved in operating the website.

Your privacy rights and requests

Depending on your circumstances and applicable privacy requirements, you may have rights concerning the personal information we hold about you. These rights may include asking for access to your information, requesting correction of inaccurate or incomplete information, requesting deletion of your data, and withdrawing consent to marketing communications. You may also ask questions about how your information is used or request an explanation of a privacy-related decision.

How to exercise your rights

To make a privacy or data request, contact support@savaspincasino.top. Please describe your request clearly and provide enough information for us to identify the relevant account or records. For security, we may need to verify your identity before providing information, changing account details or completing a deletion request. We may ask for additional information where reasonably necessary to prevent unauthorised access.

Access: ask for a copy of personal information held about you, subject to applicable exceptions.
Correction: tell us which information is inaccurate, incomplete or out of date and request an update.
Deletion: ask for personal information to be deleted where it is no longer required or where deletion is otherwise available.
Marketing withdrawal: withdraw consent to marketing communications at any time by contacting support@savaspincasino.top or using an available unsubscribe option.

Withdrawing marketing consent will not necessarily stop important service communications. We may still send messages needed to manage your account, process transactions, protect security, respond to requests or communicate material changes to the website or applicable terms. A deletion request may also be limited where information must be retained for legal, security, dispute-resolution or record-keeping purposes.

Changes and questions

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology or privacy requirements. The current version will apply when published on the website. We encourage you to review this page periodically. If you have a question, concern or complaint about the handling of your information, please contact support@savaspincasino.top so the matter can be considered and addressed where possible.